VoiceMap for Hotels

Give your guests the city, before they even ask

A guest experience worth talking about

Your guests arrive with questions. Where should I walk? What's the story behind this neighbourhood? What's worth seeing that isn't in every guidebook? VoiceMap lets you answer all of that with a GPS-guided audio tour, built around your area, that guests can listen to on their phones before they've even unpacked.

The best hotels don't just provide a room. They provide a sense of place. VoiceMap tours are crafted around your location, your neighbourhood, and the things that make your property distinct, giving guests something genuinely useful from the moment they arrive. Early arrivals don't have to wait in the lobby. Share the tour link in your pre-arrival email and guests can head straight out to explore the neighbourhood while their room is being prepared, coming back two hours later having already fallen in love with the area.

Tours work offline once downloaded, so guests don't need a data connection while they're out. Guests access it via a QR code or link at check-in, with no setup required on your end.

Three ways to get started

However much involvement you want, we can make it work.

License an existing tour. With over 2,000 tours across 600+ destinations worldwide, there's a good chance we already cover your city. You can customise an existing tour to start from your hotel's front door, with your branding added, so guests hear your name before they take a single step.

Commission something bespoke. Want a tour that's entirely your own? We can connect you with one of our experienced publishers to create a brand new tour built specifically for your property, your neighbourhood, your recommendations, your story.

Create it yourself. If you'd prefer full creative control, our platform makes it straightforward to script, record, and publish your own tour. We'll support you through the process.

A guest amenity or a revenue stream, your call

Some hotels offer VoiceMap tours free to guests as a premium touch, the kind of thing that gets mentioned in reviews. Others charge for them as a standalone experience. We can help you think through which makes more sense for your property.

Trusted by leading hotels worldwide

Mandarin Oriental is among the hotel groups that have partnered with VoiceMap to offer guests a richer, more connected experience of the cities they visit.

Get started on a VoiceMap tour for your hotel

If you'd like to explore what a VoiceMap tour could look like for your property, we'd love to hear from you.

Frequently Asked Questions

Do guests need to download an app?

Yes, guests download the VoiceMap app before they head out. Once they've done that and loaded the tour, they can put their phone in their pocket and walk. The tour is GPS-triggered and works completely offline, so there's no need for a data connection or wifi during the experience. This makes it particularly useful for international guests on roaming plans.

How do we give tours to guests? Do they pay for it themselves?

That's entirely up to you. The simplest approach is voucher codes: we provide codes that your team distributes at check-in, by email, or via a QR code in the room. Guests redeem the code in the app and the tour is free to them. You can also offer tours as a paid experience if you'd prefer to generate revenue rather than offer them as an amenity.

Can the tour be customised for our property?

Yes. If you're licensing an existing tour, we can adapt it to start from your front door and include a branded introduction that mentions your hotel by name. If you'd prefer something built entirely around your location, neighbourhood, and recommendations, we can develop that from scratch with one of our experienced creators.

What does it cost?

Licensing an existing tour involves an annual fee, which covers unlimited guest downloads. Commissioning a bespoke tour involves a one-time production fee plus an annual plan. We can talk through both options and give you a clear picture of what's involved for your property.

How long does it take to get set up?

For a licensed tour, setup is quick once we've identified the right tour and agreed on any customisations. A bespoke tour takes longer depending on scope, but we'll give you a realistic timeline at the outset.

What if we're not in a city where VoiceMap already has tours?

We have tours across 600+ destinations, so there's a reasonable chance we're already in your city. If not, commissioning a new tour is the right option, and we can connect you with a local creator with the expertise to do it well.